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Kansas City, Missouri's CopperPoint Announces Partnership with Quality Plumbing in Sevierville, Tennessee December 2023—

CopperPoint LLC, a leading holding company based in Kansas City, Missouri, closed the year by adding Quality Plumbing, Heating, Cooling, and Electrical, a renowned service provider in Sevierville, Tennessee, as its third partner. This strategic alliance marks a significant milestone for both companies as they join forces to expand service and coverage in the Knoxville and Morristown regions. "This is a people business, and we largely choose our partners based on the people," said Bobby Hamilton, Co-Founder, and Chief Executive Officer of CopperPoint. "Quality Plumbing's reputation is impeccable, and they are known for their exceptional service, contribution to their community, and commitment to being the best employer in the Knoxville–Morristown-Sevierville region. Their technician development program is one of the country's most robust, allowing us to continue to provide premier service and consistency to our customers as we grow.” 


Hamilton shared what excited him most about Quality Plumbing, Heating, Cooling, and Electrical: "This is an awesome business.  The character of the leadership team shows up everywhere; it's an honor to work in support of Rick and Angela (Bailey, Assistant General Manager). They're very active in the day-to-day and are committed to serving the customers and the Quality team.” 


With over 2,250 5-star reviews on Google, Quality Plumbing, Heating, Cooling, and Electrical has served the community since 1985 and employs 115 professionals. The company provides commercial and residential plumbing, sewer, heating, cooling, and electrical services to the surrounding areas. Hamilton shared that the company's tagline, "When Quality Counts, Count On Quality,"  is a testament to the team's commitment to their craft and relentless pursuit of customer satisfaction. 


"We hit it off so well the first time we met; we knew it was the right move. It was one of those meetings where no one wanted to leave, " shared Rick Pittser, partner and General Manager of Quality Plumbing, Heating, Cooling, and Electrical. "We're a highly motivated team. We put too much pressure on ourselves to be the best. So, getting to work with people who share our enthusiasm and vision is a breath of fresh air. Growth and change are hard, so when it comes time to take it to the next level, we wanted to pick people who "get us." So far, they have yet to disappoint." When asked for insight as to what Pittser and the Quality team have enjoyed the most about this new partnership so far, he shared, "Anytime we need something, they say go for it. Their support and trust in us is empowering. We're getting ready to plan for next year and instead of them telling us the goals, we're working together. We have so many more tools in our arsenal now than ever before, and it's astounding. We've all learned so much.”


CopperPoint's unique approach identifies opportunities and provides its partners with an "Operational Atlas." This comprehensive playbook helps the leadership team prioritize goals and develop a long-term growth strategy. "We're in it for the long term; these aren't just 3-5-year flips," Hamilton shared. "We are focused on building solid foundations, taking care of people, and helping our partners to maximize growth potential in a sustainable way." The partnership between CopperPoint and Quality Plumbing is poised to bring enhanced services, improved efficiency, and a continued focus on customer satisfaction to the Knoxville and Morristown communities. "This long-term vision and sustainable growth strategy should instill confidence in our customers and stakeholders.”


About CopperPoint LLC: CopperPoint is a holding company built by and for entrepreneurs. It acquires and invests in plumbing, heating, air, and electrical companies in the United States. It was conceived by Bobby Hamilton, a former Nexstar Master Trainer, 3rd generation plumber, and one of the industry's top sales and leadership people. Hamilton teamed up with Wesley Brown, a finance professional with deep experience investing in and partnering with private companies, and 1248 Holdings, one of the Midwest's largest Family Offices, to create CopperPoint, a different kind of family business partner. For more information about CopperPoint LLC, please visit


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